Standard Bank turn around times are ridiculously long averaging 10 days to 10 years

Disgusted with Standard Bank and it's unprofessional bankers. I purchased something online in December using a Standard Bank virtual card. I canceled the card shortly after the purchase. The company has since refunded the money to the canceled card. I contacted Standard Bank multiple times and they told me the matter has been escalated to the virtual card department and it can take 10 days to a year for feedback. 10 days to a year? Seriously what a ****ed up Bank. Reference for your nonexistent virtual card department is ***. I hope someone takes this matter seriously. I'm going to need that refund deposited into my puresave account no later than today.