Standard Bank Turn Around Time Is Ridiculous

Item: Standard Bank
Rating: 1
Author: Aeysha A

We have a bond with Standard Bank but our lawyers are awaiting permission to lodge after an evaluation of the property was done. As per Standard Bank it takes 5 working days for them to do so after the assessor has been out to the property. We are now on the 7th working day and all Standard Bank can tell us is that the assessment is not available. They are holding up our lawyers who would like to lodge to register the bond.

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Replies (2)

Standard Bank's replyOfficial

27 Nov 2019, 08:13

Dear Aeysha Abrahams

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre

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Standard Bank's reply27 Nov 2019, 08:13

Official