Standard Bank Trusts- Uncaring and unprofessional

In June of 2019 my mother passed away. She had a will with Standard Bank Trusts and I was nominated as the beneficiary. The pain of losing my mother was exasperated by the incompetence of Standard Bank Trusts. The person assigned to my mom's estate did not explain the process to me and resigned and no one at Standard Bank Trusts had the courtesy of informing me. Thereafter I was assisted by another consultant until finally I was assigned to Chicco. Chicco has tried his level best to promise me what he thinks I want to hear only to not make good on his promises. My mom's wish was that I sell the house we are living in following her death and this sale was almost jeopardized by the fact that Standard Bank Trusts had lost my mom's file, including the letter of authority from the High Court. This had to be app**** for again, delaying the sale even further. I was promised an advance from the estate before the sale had been concluded so that we may move out of the house. When the transfer was registered with the Deeds office was when Standard Bank Trusts were kind enough to inform me that they cannot do an advance, they have to wait for the proceeds of the sale before they can give me and my family any money. This leaves my brother and dad technically homeless until Standard Bank decides to grant us access to our own funds. They have no regard for the seriousness of the situation and should not be the face this company shows people who have just lost loved ones.