STANDARD BANK TRUST/ESTATES PATHETIC

I have been dealing with STD Bank Trust since Dec 2020 and this division is pathetic and a disgrace to the STD bank group. This is a simple estate and as at today this estate still has not been finalized ...Calls are not answered and emails are not rep**** to ...Every week is a battle with Trust ..I literally have to beg them to do their jobs...If I don't complain or email them on a regular basis nothing will be done ...Simple admin process like just completing of a document in order to start the next step takes upto 4 months for them to do...I am now dealing with the 3rd estates officer assigned to this estate due to the high turnover in staff in this division...I have emailed the complaints resolution center ...apologies are extended but absolutely nothing is being done to improve service ...the same pattern continuous in the Cape Town office and head office is well aware of this and not addressing the ongoing issues and complaints ...tax for this estate was finalized on 04 March 2022(which by the way took almost 6 month even the tax practitioner had to beg them for the necessary documentation) as at today the LND has still not been finalised hence it is almost 4 months later...Induction letters sent when the process is started reflects the following *** 'Return your phone calls on the same day if you left a message' 'Reply to written communication or send holding response within 48 hours' This is a load of ******* and the documentation sent to beneficiaries committing to the service delivery is utter ******* as well ....as soon as an estate is there on their books they don’t give a s**t about service delivery...if you do not drive the process yourself and do regular follow up...do not expect any service from them...