Standard Bank Trust Unsless

Standard Bank was appointed as my executor for my estate. In 2015 my late wife was in a car accident and did not make it. My will was at Standard Bank service that I have is not what you expected. You do not have this kind of experience and expect you to guide you through this process. All they care was that the house that I have sold was covered. Afterwards I have asked the question about the insurances, why did it not paid out. When I started asking the questions they told me that the files are send to archives and they need to pull it. 6 years later I am still waiting. I have done my own investigation and there are policies that is payable but can not get the info because I need to get a certificate of power to claim it. I send every week an e-mail and the response is always "We are aware of your query and will get back to you as soon as possible". Now with Covid they keep on giving the excuse that they are waiting for a court letter. *** is going on. Looks like they only want money and when you need them they are stepping back. Rather do you own estate.