Standard Bank Trust Service is Horrible

I have a unit trust with Standard Bank from the RAF settlement which is meant to last me for a lifetime. My initial arrangement with standard bank was that they were meant to pay my rent, education fees, a stipend of 4300 and travelling fees during school holidays (I study at Wits but am from Durban). I have a 3 year old son that stays with me and after convincing they agreed to pay for his school fees only and all his other expenses I need to account for. I bought a car this year (this was always in the pipeline and they also pay for my insurance). The arrangement is that when I am travelling they need a quotation from me and I send it and they pay that specific amount of the flight.

After I bought a car no communication was made to me that any of the above will change. No communication that from hereon I will have to pay for my own travelling fees (which doesn't make sense cause even if I drive down I need petrol). So as due procedure I send quotations for my flight fees as University is going on a break for September and I receive a response that they will no longer be paying for my travelling fees. In shock I ask them why and the response is that they bought me a car. I tell them that inspite of them buying the car I needed to be advised that they will no longer be paying for my travelling fees in advance so that I am aware of the terms. They responded with an email which was loaded with "reasons" to which all of them where never communicated and I advised them that those reasons are still not valid as they were not communicated to me. I send them a detailed email asking them to state valid reasons and their response was still "the trust has declined the request". I am actually upset because there was never any reason stated as to why my request is not valid and my email was essentially not answered as to why. I told them it would make sense to say " This is the last travelling expense we are covering and from hereon you will have to make your own arrangements" as that is fair and that is also giving me enough to save up for funds to go home. The service is horrible and you have to follow up with phone calls daily to get feedback of any kind.

If you have a RAF settlement please do not use them to handle your funds. They are completely standoffish and you literally have to jump hoops to get them to make payments.