Standard bank trust poor service and lies.

This is my 2nd time writing here with the same problem, I am actually tired with standard bank trust, January when I wrote here we had a telephone agreement and had solutions about the child's needs, they did process the school needs and promised that they will pay the house rates for the child on that week of 25 January 2024. l,ve been sending several emails reminding them no reply, no payment, the trust officer even sent me email on January stating that money will be processed on that week till today, I am very disappointed cause it seems like when I need help I need to write here. The child's house is in the trust name but they are failing to pay rates, the rates was last paid in 2019. Imagine from 2019 to 2024 how's the arrears, now I receive termination letters from the municipality that they will disconnect services, I even sent the letter to the trust no respond. I wouldn't recommend any1 to use standard bank trust, bad service indeed 😬 😕