Standard Bank Trust not so trustworthy!

In September last year, I received notice that my husband, who at that stage had been dead for 16 years, had an investment with NedGroup. I phone NedGroup which confirmed the investment but said I had to go through the Master of the Court and/or Standard Trust before they could release the money. Standard Trust had failed to find the investment at the time of his death. I immediately contacted the Master of the Court who ordered Standard Bank Trust to reopen the estate so that the money could be released. I have been emailing the bank since September 2022 on a regular basis but they always have an excuse and have still not managed to get the money released. Their utter incompetence and disrespect astound me. It has taken nearly a year and the money has still not been released. Complete and utter incompetence.