SM
Sabelo M
1 reviews | Active since Aug 2021
02 Dec 2021, 14:24
Standard bank trust is the worst
This is the worst service I have ever experienced from a business. 1. they don't give updates. I always have to contact them wanting updates 2. They don't reply to emails and when they eventually do they give excuses for why the work has not been complete
I recommend that no one use standard bank for wills and estate issues
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Dec 2021, 15:33Dear Sabelo M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply02 Dec 2021, 15:33
Official
Dear Sabelo M
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
SM
Sabelo M's updateReviewer Update
01 Mar 2022, 00:18Good day Standard bank
I'm back experiencing the same problem, where your agent is being unresponsive to my emails. People that had members of their family pass away in-between the time of my initial compliant and now , who wisely decided to have attorneys handle their deceased estate issues have their estate matters resolved by now therefore the problem is not with the master's office but with the service standard bank is providing.
This is by far the worst service of any of the banks and I truly suggest that you stop offering this service as you take people's hard earned money and in exchange you give them a frustrating experience
This is the only way I get your agent to respond when I complain on a public platform which is ridiculous
I'm back experiencing the same problem, where your agent is being unresponsive to my emails. People that had members of their family pass away in-between the time of my initial compliant and now , who wisely decided to have attorneys handle their deceased estate issues have their estate matters resolved by now therefore the problem is not with the master's office but with the service standard bank is providing.
This is by far the worst service of any of the banks and I truly suggest that you stop offering this service as you take people's hard earned money and in exchange you give them a frustrating experience
This is the only way I get your agent to respond when I complain on a public platform which is ridiculous
SM
Sabelo M's update01 Mar 2022, 00:18
Reviewer Update
Good day Standard bank
I'm back experiencing the same problem, where your agent is being unresponsive to my emails. People that had members of their family pass away in-between the time of my initial compliant and now , who wisely decided to have attorneys handle their deceased estate issues have their estate matters resolved by now therefore the problem is not with the master's office but with the service standard bank is providing.
This is by far the worst service of any of the banks and I truly suggest that you stop offering this service as you take people's hard earned money and in exchange you give them a frustrating experience
This is the only way I get your agent to respond when I complain on a public platform which is ridiculous
I'm back experiencing the same problem, where your agent is being unresponsive to my emails. People that had members of their family pass away in-between the time of my initial compliant and now , who wisely decided to have attorneys handle their deceased estate issues have their estate matters resolved by now therefore the problem is not with the master's office but with the service standard bank is providing.
This is by far the worst service of any of the banks and I truly suggest that you stop offering this service as you take people's hard earned money and in exchange you give them a frustrating experience
This is the only way I get your agent to respond when I complain on a public platform which is ridiculous
SM
Sabelo M's updateReviewer Update
20 Mar 2022, 08:12Only getting rely from standard bank after posting review on this site
Got a reply on the 1 March 2022 from *** which is supposed to be the division where you escalate the standard trust for lack of service. They promised to reply to me on the 3 March 2022 it in now the 20/03/2022 and I have not heard from them.
For anyone consider this standard bank service stay clear of this offering by the bank it is the worst thing you can do for your loved ones
Got a reply on the 1 March 2022 from *** which is supposed to be the division where you escalate the standard trust for lack of service. They promised to reply to me on the 3 March 2022 it in now the 20/03/2022 and I have not heard from them.
For anyone consider this standard bank service stay clear of this offering by the bank it is the worst thing you can do for your loved ones
SM
Sabelo M's update20 Mar 2022, 08:12
Reviewer Update
Only getting rely from standard bank after posting review on this site
Got a reply on the 1 March 2022 from *** which is supposed to be the division where you escalate the standard trust for lack of service. They promised to reply to me on the 3 March 2022 it in now the 20/03/2022 and I have not heard from them.
For anyone consider this standard bank service stay clear of this offering by the bank it is the worst thing you can do for your loved ones
Got a reply on the 1 March 2022 from *** which is supposed to be the division where you escalate the standard trust for lack of service. They promised to reply to me on the 3 March 2022 it in now the 20/03/2022 and I have not heard from them.
For anyone consider this standard bank service stay clear of this offering by the bank it is the worst thing you can do for your loved ones