Standard Bank _ Trust Index Rating 2.7 out of 10 - NOW I KNOW WHY.

Good day, In short : As an Prestige banking customer i received an sms to collect my bank card from the STD Bank branch, mall@carnival as the present card's close to the expiry date. Went to the bank and found it closed. Due to the pandemic, is is still acceptable but a clear indication that the card division and the branches does not communicate very well. Call the bank a week later and asked confirmation that the branch is now open. Confirmed open. Went to the bank on Saturday and found two queues ( 1 x tellers / 1 x inquiries ) Not a single staff member attending to 160 plus customers queuing outside the bank. Decided to go to the bank today ( as it is a working day / 21 July 2020 ) Two long queues again and no staff member in sight outside. I spoke with the security guard at the entrance and without him ever listening to what i want to ask, he shook his head and waved with his hand that he's not interested in listening to what i want to ask and that i must just go and stand in the queue. Than much for closing over a hundred branches to improve the " Service ". Prestige should be changed to Platriness banking services.