1 reviews | Active since Aug 2021
Standard bank Trust Hydepark
Standardbank trust is the most horrific department at the bank I’ve had my trust with them for 5 years now and the services remains poor all the time. The only thing the do right is monthly payments which are basically debit orders. My funds from My investment is decreasing and they don’t seem to be bothered. I’ve requested to Leave two years ago they declined after I had written to the master of the high court my concerns. It took them 4 months to give me feedback to switch my investment in order to mitigate the risk of the rand falling and I was always told to wait for legal department to give us feedback. Just a word of advice look elsewhere when looking for an institution for a trust you will Be highly disappointed. Many clients have had lots of problems with them also but nothing changes. They always change staff members whom manage client files. They didn’t even. Know where I live but they pay insurance and levies every month for the property. It took a whole twelve months to get them to bring someone to fix my electrical Problem and no one never seems to know where my files are. They are really bad!..
Thank you for posting your comment. As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused. Kind regards Complaint Resolution Centre Tel: (+27) *** Fax:(+27) 11 *** email: *** website: www.standardbank.co.za
Thank you for posting your comment. As an organisation, we are committed to ensuring that the best possible service is supp**** and assure you that this will be addressed urgently. We apologize for the inconvenience and undue frustration, this has caused. Kind regards Complaint Resolution Centre Tel: (+27) *** Fax:(+27) 11 *** email: *** website: www.standardbank.co.za
