LT
LEBOHANG T
1 reviews | Active since Mar 2009
28 Aug 2023, 12:52
Standard Bank Trust DOES NOT CARE about beneficiaries at all!!
Standard Bank is the worst bank Momentum could have chosen to handle it's Trust Fund. My child is struggling to receive her monthly annuity since the inception of the trust fund. Standard Bank has to be reminded every month to process the funds, if I don't remind them, they don't pay. Funds for July have not been received as we speak. My emails are ignored. I have complained through different channels, however, my issue remains unresolved. The late father of my child must be turning in his grave to see how the security he prepared and thought he secured for his child is being abused. Sad thing is that they don't even care as they are aware of my problem but no one is doing anything about it. I am emotionally drained by this . I can't keep fighting for people to do their jobs
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
28 Aug 2023, 12:56Dear Lebohang
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will ensure the Trust and Estate team provide us with feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Aug 2023, 12:56
Official
Dear Lebohang
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will ensure the Trust and Estate team provide us with feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
30 Aug 2023, 08:24Dear Lebohang,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2023, 08:24
Official
Dear Lebohang,
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
LT
LEBOHANG T's updateReviewer Update
30 Aug 2023, 09:18While I had previously encountered significant challenges with Standard Bank, I must acknowledge that my most recent interactions have been handled with the utmost professionalism and efficiency.
Kgomotso went above and beyond to address the issues that had persisted for so long. His dedication and effort in rebuilding and rectifying the situation was truly commendable. Thanks to his diligent work, I now feel a renewed sense of trust in the bank's ability to handle my child's funds reliably.
I appreciate the prompt attention my matter received and the commitment shown to resolve the ongoing problems. Thank you once again for your assistance and for turning around a situation that had left me emotionally drained. I hope that the bank will continue to prioritize the best interests of its customers.
Kgomotso went above and beyond to address the issues that had persisted for so long. His dedication and effort in rebuilding and rectifying the situation was truly commendable. Thanks to his diligent work, I now feel a renewed sense of trust in the bank's ability to handle my child's funds reliably.
I appreciate the prompt attention my matter received and the commitment shown to resolve the ongoing problems. Thank you once again for your assistance and for turning around a situation that had left me emotionally drained. I hope that the bank will continue to prioritize the best interests of its customers.
LT
LEBOHANG T's update30 Aug 2023, 09:18
Reviewer Update
While I had previously encountered significant challenges with Standard Bank, I must acknowledge that my most recent interactions have been handled with the utmost professionalism and efficiency.
Kgomotso went above and beyond to address the issues that had persisted for so long. His dedication and effort in rebuilding and rectifying the situation was truly commendable. Thanks to his diligent work, I now feel a renewed sense of trust in the bank's ability to handle my child's funds reliably.
I appreciate the prompt attention my matter received and the commitment shown to resolve the ongoing problems. Thank you once again for your assistance and for turning around a situation that had left me emotionally drained. I hope that the bank will continue to prioritize the best interests of its customers.
Kgomotso went above and beyond to address the issues that had persisted for so long. His dedication and effort in rebuilding and rectifying the situation was truly commendable. Thanks to his diligent work, I now feel a renewed sense of trust in the bank's ability to handle my child's funds reliably.
I appreciate the prompt attention my matter received and the commitment shown to resolve the ongoing problems. Thank you once again for your assistance and for turning around a situation that had left me emotionally drained. I hope that the bank will continue to prioritize the best interests of its customers.
Standard Bank's replyOfficial
30 Aug 2023, 09:31Hi Lebohang
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Aug 2023, 09:31
Official
Hi Lebohang
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***