LK
Lorraine K
1 reviews | Active since Oct 2016
23 Jul 2021, 09:53
STANDARD BANK TRUST DEPARTMENT DISGUSTING AND PATHETIC SERVICE
Do not entrust Standard Bank with your will! Their trust department is disgusting. After 7 months the nominee has not even been appointed leaving a grieving spouse in limbo. No one ever assists or answers the phone and visits to their office in Hyde Park do not produce any results. They prejudice people FINANCIALLY even though they are supposed to know better being a BANK!!!!! Think very carefully before entrusting them with your family and your life. Your entire future depends on the decisions you make today. I might just add as a forenote that the will was not even drawn up legally. Signatures omitted, incorrect wording!
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Replies (3)
Standard Bank's replyOfficial
23 Jul 2021, 22:52Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply23 Jul 2021, 22:52
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
LK
Lorraine K's updateReviewer Update
24 Jul 2021, 18:28Utter *******. Your trust department provides no service whatsoever. How can you investigate if you don’t know what you are even looking for? Your apology helps nothing. Just empty words. And no, you don’t know my frustration as it’s just an inconvenience to your organization. Don’t take me for a fool which you do judging by your reply.
LK
Lorraine K's update24 Jul 2021, 18:28
Reviewer Update
Utter *******. Your trust department provides no service whatsoever. How can you investigate if you don’t know what you are even looking for? Your apology helps nothing. Just empty words. And no, you don’t know my frustration as it’s just an inconvenience to your organization. Don’t take me for a fool which you do judging by your reply.
LK
Lorraine K's updateReviewer Update
08 Sept 2021, 13:21Well, well, well! What can I say. More empty promises. Even the director does not bother to sort out the problem. The file has been lost at the Masters office and they will not allow duplicates so now what? A huge listed company like Standard Bank and the CEO posts glowing reports?????? Time to wake up to reality. Disgusting how they play with peoples lives. No, no, no. Don't ever let them be the executors of your loved ones will. Please.................
LK
Lorraine K's update08 Sept 2021, 13:21
Reviewer Update
Well, well, well! What can I say. More empty promises. Even the director does not bother to sort out the problem. The file has been lost at the Masters office and they will not allow duplicates so now what? A huge listed company like Standard Bank and the CEO posts glowing reports?????? Time to wake up to reality. Disgusting how they play with peoples lives. No, no, no. Don't ever let them be the executors of your loved ones will. Please.................