JN
Judith N
1 reviews | Active since Dec 2017
08 Apr 2021, 07:37
Standard Bank Trust Beneficiary Care Unit
The beneficiary care division of Standard Trust are extremely dishonest. My daughters trust has matured and must be terminated and paid out and all of a sudden the pay-out cannot be made for different reasons. Every time you call you speak to a different person and the story keeps changing. I would not advise any parent to live their surviving family in the hands of this bank.
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Replies (1)Standard Bank's replyOfficial
08 Apr 2021, 13:51Dear Judith Nsuntsha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply08 Apr 2021, 13:51
Official
Dear Judith Nsuntsha
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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