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Rodney B

1 reviews | Active since Oct 2014

28 Nov 2022, 13:32

Standard Bank Trust. Are they capable of resolving and estate?

My father passed away in 2017. His will named Standard Trust as the executors. To date they not finalized the Estate. Every time it appears as if some progress has been made, the administrator changes and we start from the beginning again. There do not appear to be any procedures in place for tracking the progress of estates. Emails are unanswered. The fact the Standard Bank has a "Hellopeter response team" speaks mountains.

0
Replies (20)
Standard Bank
Standard Bank's reply28 Nov 2022, 14:46
Official
Good Day Rodney

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

Kindly provide us with your account or id numbers in order for us to escalate your matter further. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support. 

Kind regards 
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply28 Nov 2022, 15:58
Official
Hi Rodney

Thank you for the details. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
RB
Rodney B's update28 Mar 2023, 13:07
Reviewer Update
Still not close to resolving the estate - pathetic
Standard Bank
Standard Bank's reply28 Mar 2023, 14:44
Official
Good day Rodney 

This is not what we would like to hear.

We will follow up with our team and we will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
*** 



RB
Rodney B's update03 May 2023, 10:33
Reviewer Update
Still not even close to being finalized. Pathetic!
Standard Bank
Standard Bank's reply03 May 2023, 12:46
Official
Dear Rodney

We hope you are well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team
RB
Rodney B's update04 May 2023, 12:40
Reviewer Update
I'm not interested in you "reaching out". Look back on your files and see my previous complaints/responses. You are no closer to resolving this issue that you were 5 years ago! The only "reaching out" that I'm interested in is your team finalizing this estate!
Standard Bank
Standard Bank's reply04 May 2023, 12:51
Official
Good Day Rodney 

We hope you are well.

Please send us your contact details in the private comment box

Warm Regards 
Standard Bank Hello Peter Team 
***
RB
Rodney B's update07 Sept 2023, 14:45
Reviewer Update
Still not even close to being finalized. Pathetic!
Standard Bank
Standard Bank's reply07 Sept 2023, 14:53
Official
Dear Rodney 

We will follow up with our team. We will be in touch.

So sorry for the inconvenience.

Warm Regards 
Standard Bank Hello Peter Team 
***





RB
Rodney B's update02 Nov 2023, 14:47
Reviewer Update
Still not even close to being finalized. Pathetic!
Standard Bank
Standard Bank's reply03 Nov 2023, 07:30
Official
Dear Rodney

Thank you for getting back to us, we will further investigate and escalate to our Trust team. 
 
Please be on the look out for further communication on this matter from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 

 
RB
Rodney B's update11 Jan 2024, 15:00
Reviewer Update
6 Years now and still not finalized!!!!!!!!!!!!!!!!!!!
Standard Bank
Standard Bank's reply11 Jan 2024, 15:20
Official
Good day 

Thank you for flagging this with us.

Our team has advised us that they have sent urgent request for feedback.

Feedback will be sent to you once there is an update.

Kind Regards
Standard Bank Hello Peter Team
***
RB
Rodney B's update21 Feb 2024, 18:25
Reviewer Update
Still not finalized

Standard Bank
Standard Bank's reply22 Feb 2024, 07:08
Official
Good day Rodney
 
We hope this email finds you well. 
 
We are writing to address a matter of utmost importance concerning the recent breakdown in service that you experienced. 
 
Firstly, allow us to extend my sincere apologies for the inconvenience and frustration caused by this unfortunate incident. 
 
Please be assured that we deeply value your feedback and take your concerns very seriously. 
 
We understand how important it is to maintain a high standard of service, and we deeply regret any shortcomings you may have encountered. 
 
Kind regards
Standard Bank Hello Peter Team
***
RB
Rodney B's update07 May 2024, 11:28
Reviewer Update
Still not finalized.
PATHETIC.
Awaiting automated response from "Standard Bank Hello Peter Team". The fact that they need this team is a good indication of how bad their service is!



RB
Rodney B's update18 Jun 2024, 11:44
Reviewer Update
Still it close to being finalized.
Standard Bank
Standard Bank's reply18 Jun 2024, 11:56
Official
Goood day Rodney

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
RB
Rodney B's update25 Apr 2025, 16:25
Reviewer Update
Still not close to resolving the estate - pathetic