LB
Luigi B
1 reviews | Active since Apr 2023
04 Apr 2023, 15:28
Standard bank trust
My interaction with Standard bank Trust started in 2019 since then I had to deal with 5 different individuals, each time one took over from the previous one I had to resubmit the same documents as somehow they seem to get misplaced/lost, I still have no clue as to how much longer it will take to see the end of this. It all boils down to bad management from Standard bank trust's side.
Simply disappointing
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Apr 2023, 15:31Dear Luigi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2023, 15:31
Official
Dear Luigi
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
LB
Luigi B's updateReviewer Update
04 Apr 2023, 15:53What you strive for differs from what you are able to deliver,I'll wait with great anticipation to see the performance of the"capable hands"
LB
Luigi B's update04 Apr 2023, 15:53
Reviewer Update
What you strive for differs from what you are able to deliver,I'll wait with great anticipation to see the performance of the"capable hands"
Standard Bank's replyOfficial
04 Apr 2023, 15:58Hello Luigi
We have urgently escalated this matter to our Estate and Trust team. We understand your frustration, but we will make certain that feedback is provided.
Please wait for team feedback.
We have urgently escalated this matter to our Estate and Trust team. We understand your frustration, but we will make certain that feedback is provided.
Please wait for team feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Apr 2023, 15:58
Official
Hello Luigi
We have urgently escalated this matter to our Estate and Trust team. We understand your frustration, but we will make certain that feedback is provided.
Please wait for team feedback.
We have urgently escalated this matter to our Estate and Trust team. We understand your frustration, but we will make certain that feedback is provided.
Please wait for team feedback.
Kindest regards,
Standard Bank Hello Peter Team