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Nombuso N

1 reviews | Active since Jun 2025

23 Jun 2025, 09:13

Standard bank trust

Morning I'm back again it me nombuso I was waiting for the standard bank last week to get back to me but no I don't know why they don't take me serious or they doesn't want to give me that money to make home for my kid's I don't know even I sent emails they don't come back to me please help I'm not happy about this bank

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Replies (9)
Standard Bank
Standard Bank's reply23 Jun 2025, 10:00
Official
Dear Nombuso, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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NN
Nombuso N's update23 Jun 2025, 10:36
Reviewer Update
And I'm not happy overtime if I need money in standard Bank trust I have to come over here to sek help because they don't respond in my email I really don't understand why wandile hlophe he doesn't respond in my email today I call him I ask him to call me Back but still haven't seen call from him please my kid's done with exams we must move on kzn Johannesburg is to much for rent I want to build house for my kids is to much to ask this money is for them not standard bank or they doesn't deserve a home 😢 😔 I pray one day God can make one of them like us so that they can feel what I'm going through with my kids
Standard Bank
Standard Bank's reply23 Jun 2025, 10:41
Official
We understand how important this matter is to you and assure you that it is being taken seriously. 
 
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
 
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly. 

 
Kind regards,
Standard Bank Help Centre
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NN
Nombuso N's update23 Jun 2025, 11:20
Reviewer Update
I will be grateful for your help please I'm just sigil mom who the best for her kids and remember that they gal to stay with them in place of renting is not good that's why I need make home for them what they waiting for to get back me
Standard Bank
Standard Bank's reply23 Jun 2025, 11:22
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority. 

Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. We truly appreciate your patience during this time.

Thank you.

Kindest regards,
Standard Bank Hello Peter Team
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NN
Nombuso N's update23 Jun 2025, 14:02
Reviewer Update
I would like to know when I will get responded from standard bank trust I sent wandile the email he doesn't respond I call him he doesn't pick up the call I'm using aritm why kanti those people they doesn't understand I want better for my kid's from the morning they don't see my email or what I don't understand I sent they emails from last week ngolwesine utill today no help why why really I like to know or I have right the leather to gavemeth for helping us to have home because standard Bank trust doesn't want with this money for my kid's
NN
Nombuso N's update23 Jun 2025, 14:04
Reviewer Update
I'm done being the money of my kid's you people just do want you like because this money if they bank to trade and get profit for them they don't care about people
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Nombuso N's update23 Jun 2025, 14:05
Reviewer Update
Last time the decline they said 30 %is to much now it not 30 % still they don't give us the money of beling house
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Nombuso N's update23 Jun 2025, 14:34
Reviewer Update
But wandile hlophe from standard Bank he sent me email now that my email was unfortunate what is that I don't trust this bank trust anymore is fee to me and my kid's we don't have right in this money or we don't deserve to stay in our house we have to pay rent until 18 year even month end I will be being money for food because they doesn't care about us it's to much