Standard bank Trust

My son has a trust fund that is administered by Standard bank trust, however as per the details given on how it works when we 1st dealt with themis different from obe consultant to the other. The one says this and the other says something else, there is no consistency in how they do their business. 1. I have long requested a breakdown of how much was injected into the fun and how much has been paid out to date, the request was sent beginning od the year, and i only received it now after i sent emails threatening to take up the matter legally, 2. Monthly allowance is not paid on the specified date as agreed or stipulated initially which is the month end of each month, some months is the 2nd of the next month or later. 3. Request of medicals as the child has no medical aid, i am taken from pillar to post abd there is no consistency as far as the requirements are concerned. One consultant says one thing and the other says something different. I remember when my child was very sick and i was told to provide proof of the sick child when i requested money to take him to the Dr which i find strange as i have to go around while i a crisis of an Asthmatic ASD child. The dont care about the risks involved and they dont seem to be considerate of the matter at hand. This is sooo exhausting as every month i have to fight with them for late payments and everything i reuest.