Standard Bank Trust

I have complained before and I am going to complain again. Standard Bank Trust was appointed as my executor because I had a Will with them and lost my wife in 2015. Bank was informed and I was in the process selling my house in Florida. In around 2018 they paid out the money. Then I realise that the policies was not paid out. I have queried it with Standard Bank and the lady who was appointed left the company when I informed them. Case was closed and they had to go to the high court to get the master certificate again. This is now going on from 2018. Emails was send, calls were made. Then they informed me the the master on the 9th of April 2021 that the master certificate was issued and they will collect it. From then emails and calls were still made. Now they do not reply on emails and the number of Dipuo Segoge rings and the *** number kept on ringing. Not even the ombudsman can help me. So all I can do is keep on trying.