Standard Bank tries to sell me another card without resolving a hacking incident on an existing card!!!

<p>Late last year I was travelling to Switzerland. I went to Standard bank in order to make sure that I can use my bank card abroad. During that processing my card got hacked and I lost money out of my credit card. On my return I tried to follow up the matter, and all details were given to Standard bank and they promised to investigare and refund me the money lost through hacking. To date, some 5 months later standard bank has forgotten about me, my money has not been returned. Instead, they are harrasing me with calls to sell me "an upgrade" of a card!!! How insensitive and inefficient. Always looking out for their side of the bargain with no concern for the customers affairs. </p>