Standard bank treats its customers with disdain

I am absolutely disgusted by the service of Standard bank. I have been a loyal customer for in excess of 25 years. At one stage I was a private client. I cancelled this due to the fact that the bankers allocated did absolutely nothing to assist me-instead I had to chase up bond consultants, etc, having information even before the banker did. A few weeks ago I attended the Kromboom branch in Cape Town to open an estate account. Firstly, on a Saturday morning I was advised that the business banker only arrives at 09h00, Then the consultant, quite arrogantly told me what requirements were given to her telephonically. As I was short of one document I advised that I would return with all the documents. On Saturday 2 March I again presented at this branch and was told to take a seat in the business area without my name being recorded in the register, as the business banker only arrived at 09h00. When he / she did not appear by 09h05 I enquired from the staff who then proceeded to carry on with their business. It required of me to check with him on 2 further occasions whereafter I was told that there was no business banker available and furthermore asked me whether I had made arrangements with the banker. I had been at the branch previously and was not advised that I needed to make arrangements to see a banker. In fact it is near impossible to reach a Standard Bank Branch.

I currently have numerous accounts with Standard Bank and am a property entrepreneur. I have resolved to systematically move all my accounts to another bank. I have had pathetic service from this bank for a number of years now