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Lucia G
1 reviews | Active since Jan 2016
03 Sept 2020, 15:36
Standard Bank treats customers like trash
Its 2 months that I'm struggling to get standard bank to assist me with why my online purchases not going through but no help at all. No one replies to my queries. They dont care. Prestige banking emails not answered, WORST CUSTOMER SERVICE EVER!!!!!. Treating me as if I'm a problem after so many years of banking with them. Everytime they tell me my query is forwarded elsewhere and from there dead silence. Bad bad service. I am not in SA at the moment otherwise I would have visited a branch.
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Standard Bank's replyOfficial
03 Sept 2020, 17:06Dear Lucia
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Sept 2020, 17:06
Official
Dear Lucia
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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