Standard Bank Treating Clients Unfairly

I was a victim of Card Swapping at the Standard Bank ATM in Vorna Valley . Standard Bank declined my claim on ridiculous grounds.I was not treated fairly because a proper investigation was not done on my claim. Standard bank has access to cameras on all their ATMs. If a proper investigation was done it would have been ascertained that it was not me making the ********** transactions, however Standard Banks approach is to treat it's clients as though they are ******* out to ***** their own money . There were multiple transactions of large sums made repeatedly within minutes at a Liquor City that should not have been authorised by Standard Bank since it was obvious that these transactions were irregular and ********** . Also Standard Bank was already notified prior to stop the card therefore these transactions should not have taken place. The police advised that there has been a number of these incidents reported on that particular ATM. I don't know why Standard bank did not have a Security Guard posted at the ATM since it is clearly hotspot.

I am now in the process of an Ombuds claim and Standard Bank has asked for an extension even though it has been more than 3 weeks since the Ombud requested a report from Standard Bank.It would have been nice if I was bestowed the same courtesy and Standard Bank had taken its time with my ***** claim investigation at the beginning.Needless to say,Standard Bank has lost my trust and I've been a loyal client for over 10 years.