tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

02 Aug 2023, 08:08

Standard Bank treating clients like ********s

Standard Bank

Treat clients poorly

I have had an account for 20 odd years

I’m recent time I have had loans which I paid well before the term period

Recently some payments have been delayed

Instead of engaging with me directly Standard Bank last month got debtors to contact me

I paid within the time period

Only to now this month receive a notice to pay significantly more than what was proposed last month

And further to that when I posed questions Standard Bank told me I need to take it up with Nimble the assigned debtors

What an absolute joke I’m a Standard Bank client not a nimble client

Further to that last month again I reiterate I was asked to pay the normal loan amount which I did and now this month Standard Bank through nimble want me to pay 3 times the normal amount

Absolutely disgusting behavior from Standard Bank

0
Replies (8)
Standard Bank
Standard Bank's reply02 Aug 2023, 08:14
Official
Good Day Tyler

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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tT
tyleradammcdonald T's update02 Aug 2023, 17:44
Reviewer Update
No one addressed this today

Standard no call no discussion nothing
Standard Bank
Standard Bank's reply03 Aug 2023, 07:22
Official
Good Day Tyler 

We hope all is well.

Kindly share your alternate contact details in the private reply box.

Our consultants have advised us that they have tried to reach to no avail.

Warm Regards 
Standard Bank Hello Peter Team
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tT
tyleradammcdonald T's update03 Aug 2023, 09:01
Reviewer Update
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Standard Bank
Standard Bank's reply03 Aug 2023, 09:53
Official
Dear Tayler

Thank you for the details.

Our team will be in touch.

 Warm Regards 
Standard Bank Hello Peter Team
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tT
tyleradammcdonald T's update03 Aug 2023, 14:10
Reviewer Update
It’s now 2 and still no contact rediculous
Standard Bank
Standard Bank's reply03 Aug 2023, 14:24
Official
Good Day 

We will get our consultants to revert you as soon as possible.

Warm Regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply03 Aug 2023, 14:26
Official
Dear Tyler 

We're so sorry for the delay.

Please note that our team will be in touch.

Kindly be on the look out for further feedback.


Warm Regards 
Standard Bank Hello Peter Team
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