Standard Bank treated me like ****!

After placing a complaint on HelloPeter.com about how Standard Bank was misusing my accounts and proceeding with unauthorised transactions on my Credit card, where they took R3750 on the 24th of May, with no funds available. There is no record of a conversation I had on the 29th of May that supposedly solved this problem. I was contacted by Elvis De Matos, a complaint resolution centre representative and was told that I owed them R5100 and they will just take the money without my consent. He was very rude, did not give me a chance to get a word in and above this kept referring me to my bank statements as if I was some child that needed to be taught a lesson. This after a period of two months where Standard Bank would just allow transaction on my credit card even if the account is empty without consulting me. Then when I contact them I get accused of theft, handled with no respect and treated like ****! This is an outrage seeing as I've been a client for over 30 years! I feel very insulted that this has been allowed to go on like this for the past two months! I am on the losing end because my finances are being abused, and they don't care at all!