STANDARD BANK TRAVELWALLETS STINK! DON”T USE THEM

I would never use a Standard Bank TravelWallet again after my TravelWallet cards were ****** by pickpockets while travelling in Italy. The cards are marketed as being secure as they are PIN based and I felt comfortable with that as I knew my PIN numbers were not comprised and felt sure I would be covered by the TravelWallet Lost Card Protection Insurance. The theft itself was a traumatic experience and has been made much worse by the way I have been treated by the Standard Bank ***** staff. I feel I have been treated with complete disdain and utter disrespect. Since 2 July when I submitted the required documentation to *****, I have been in contact with numerous departments and people dealing with ***** and have not been able to get any resolution and their responses are inconsistent. I requested that I meet with someone to show me a detailed system audit trail of the ********** transactions, to explain how the ***** occurred. But this has never happened. Nearly 4 weeks later I am no closer to resolution and am feeling really frustrated, ignored and let down as I expected the ********** transactions to be reversed. Standard Bank TravelWallet ***** could learn a lot from MasterCard. My credit card was ****** at the same time as my TravelWallet cards. Their ***** division identified the ********** transactions instantly and they were reversed within days! If the TravelWallet ***** department is not up to scratch they should not be offering this service to customers.