AN
Andiswa N.

1 reviews | Active since Jul 2020

30 Dec 2020, 10:23

STANDARD BANK TRANSACTIONAL FRUAD UNIT NOT HELPING

I got my account blocked 2 weeks ago, I recieved funds from a Capitec client and later Capitec ***** sent an email to Std bank saying my account should be frozen.

I called in and nobody knew what to do. After being sent from post to pillar I was told to email the transactional ***** unit, of which I immediately did. It’s been a week now, no response, no investigator assigned to me, nothing.

This is frustrating, may someone from transactional ***** contact me

0
Replies (2)
Standard Bank
Standard Bank's reply30 Dec 2020, 13:19
Official
Hello Andiswa

Thank you for posting your comments. 

Your matter has been escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
***
*** 
Standard Bank
Standard Bank's reply04 Jan 2021, 10:00
Official
Good day Andiswa, 

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.

Kindly note that an email requesting for further details has been sent to you, we await your response.

Kind regards,
Complaint Resolution Centre.