Standard Bank Transactional ***** non-responsive.

I lodged a query towards the end of November with the ***** department. It’s called transactional ***** department. I have called to try and get an update and have been told that, the team cannot be reached by phone. I must send an email. I have sent countless emails. All respond with a message that says someone will reach me in 2 working days. To date I have not received a response on the incident nor even received a call. The consultants that answer the ***** line cannot help at all. They just simply tell you to send an email. That team cannot be reached via phone. It’s the second day of the new year. I am very disappointed with this service from this team. Especially around this time of the year.