Standard Bank took my money

After being a Standard Bank customer for 15 + years, rethinking my decision now. Firstly I was one of the unfortunate customers which account was listed on the ***** beginning of July, firstly the lady at ***** did not order my new card so had to wait an extra week. I am still after that struggling to connect my number to the app even the lady at the Branch could not help me. Secondly on Saturday I went on my account to transfer money and saw that a card transaction went through and my account is - an amount, after that R100 Honoring fees went off. I know for a fact that I did not do a purchase of that amount and of course my card would have said insufficient funds. I have phoned ***** department but the lady there told me that it was a claim mistake from STD bank and that they will rectify it in 72 hours. So on Monday I phone again first the guy tell me I have used my old blocked card and I said that is impossible, then he said no it was suppose to be a credit for the ***** case ( which I was already paid back by the way ) and they accidently took the money out of my account instead of crediting my account. On Wednesday I have called them again and still some more excuses and no straight answer as to where my money is. I can do nothing and cannot use my own money for a week now. Standard Bank I want my money back yesterday already..