EM
Eduard M
1 reviews | Active since Apr 2021
02 Jul 2021, 22:49
STANDARD BANK Took My Money
I was busy making an online payment when it suddenly told me that i had insufficient funds, i proceeded to check my account only to find an Honoring fee of R130 had been taken from my account. And that at 22:30 pm in the evening ? My account retained all the purchases i made and as they were cashed up from all the paypoints my funds were good. This honoring fee thing is bull and theft. I want my money back what bank takes from its own clients like that and at this hour. Its ridiculous and i want my money back like yesterday i won't allow this kind of thing, ill dispute and if i must take action i will.
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Replies (3)
Standard Bank's replyOfficial
03 Jul 2021, 01:45Hello Eduard Maartens
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Jul 2021, 01:45
Official
Hello Eduard Maartens
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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***
*** (fax)
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EM
Eduard M's updateReviewer Update
03 Jul 2021, 07:40I have since spoken with a banker whome assisted me with logging a call in regard to my missing funds. A transaction on the 30th of last month was mentioned thought looking at my history there was no transaction for 38 zar. And now i am told to wait i wont be getting my funds back today but it rather seems that it will happen once they look into it. It is an inconvenience to me and i find it frustrating and unnecessary, why must i wait for their mistakes i want my money and i want it now. Failure to return it will only make things worse im tired of banks getting away with things like this. Social media will hear my voice ! Return my money this instant !!!!
EM
Eduard M's update03 Jul 2021, 07:40
Reviewer Update
I have since spoken with a banker whome assisted me with logging a call in regard to my missing funds. A transaction on the 30th of last month was mentioned thought looking at my history there was no transaction for 38 zar. And now i am told to wait i wont be getting my funds back today but it rather seems that it will happen once they look into it. It is an inconvenience to me and i find it frustrating and unnecessary, why must i wait for their mistakes i want my money and i want it now. Failure to return it will only make things worse im tired of banks getting away with things like this. Social media will hear my voice ! Return my money this instant !!!!
Standard Bank's replyOfficial
04 Jul 2021, 00:18Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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Standard Bank's reply04 Jul 2021, 00:18
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
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