Standard bank took money with no legal right

Good day

(I write this message on behalf of friend).

In August 2022 we went under debt review and all negotiations were done by our counselor as well as our first payment made to DC Partners for financial processing. The first payments covered the legal fees and distribution fees as per the process. In September 2022 the next payment covered legal fees, distribution fees and a small admission of payment to all. The debtors showing our commitment to the debt review.

This far some debts have become halfed, some a mere 20% paid. And some have increased in debt by 15%.

But this complaint is to gain clarity on the process regarding Standard Bank for the payment of Current, Credit and Loan accounts under our marital names. Due to a comment from some debtors saying they have barely received any money over past three years and others like Standard Bank saying they have not received anything and we're not aware we were under debt review.

My complaint stems from the actions taken by Standard Bank seizing a payment of about R6000 that went into the account claiming they taken it for the debt owed.

Under my understanding and research this is *****ulent. As we have a legal standing agreement of scheduled payment on this debt via debt review proceedings and these funds could have been used to settle smaller lesser accounts not of the bank but other institutions so as to free up more funds to faster finish the larger debts.

So I appeal to Standard Bank to assess my account, send me a statement that shows they were not receiving payments from DC Partners on my behalf. Then I can take whom ever is responsible on and accountable for the mistake, whom ever it is.

I also request that these funds in question of about R6000 be returned to us for us to decide on its distribution on our own accord.

I also call for a mediation to review the debts so as for us to come to an agreement of payment direct to the debtors and not through a third party distribution agency. In so being able to reallocate funds used for distribution rather to the faster settlement of the debt time line.

I look forward to your response to my personal number or email.

Regards Account Holder... ID: added below (FOR ACCOUNT REF) Cell: added in REF Email: added from Hellopeter acount