Standard bank took money out of my account and paid to a third party
<p>Standard bank took money out of my account and paid to a third party via debit order. I did not authorise it. Went to the branch and asked for it to be reversed. They gave me their word it owuld not happen again, this was end of Jan 2017. They charged me for their mistake in bank charges and reversal costs. I asked for the proof of agreement between me and the other company whereby I gave them permission to debit my account. </p> <p>Have not received this proof. </p> <p>Have not received my charges from the bank</p> <p>End of Feb 2017, same debit order different amount goes off my account and now I have to run to the branch to sort it out. Tired of standard bank now. </p> <p>Banking Ombudsman says I need to give Standard bank 14 dyas, they have forwarded my complaint onto standard bank over 4 days ago and still no response from Standard bank, once the Ombudsman realises I am right here, and finds against the bank, my lawyer has advised me I can take civil action (civil lawsuit) against the bank. I cannot believe that Standard Bank, such a big bank just does not care. </p> <p>Am going to post this on every platform and ensure people stay away from this bank. </p>
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I keep receiving these standard responses form Standard bank. I have been advised by the ombudsman that I need to give them a chance to correct this. I sent them an email in response to theirs. And that was about 3 days ago and still waiting for feedback. Seems like it takes about a week to read and understand an email. Went to the branch, and was told that any company with a debit order program can take money from your account, the company does not need to prove you as a client gave permission, they basically allow anybody to access a bank client personal account. Brilliant, because it has now become my problem clearly. Their 14 days is almost up, than the ombudsman can sort this out
I keep receiving these standard responses form Standard bank. I have been advised by the ombudsman that I need to give them a chance to correct this. I sent them an email in response to theirs. And that was about 3 days ago and still waiting for feedback. Seems like it takes about a week to read and understand an email. Went to the branch, and was told that any company with a debit order program can take money from your account, the company does not need to prove you as a client gave permission, they basically allow anybody to access a bank client personal account. Brilliant, because it has now become my problem clearly. Their 14 days is almost up, than the ombudsman can sort this out
10 days since I logged a complaint with the Ombudsman, and Standard bank is still sleeping. They think I am going to just leave this. But the ombudsman says law is they are permitted 20 working days before office of Ombudsman can intervene. 10 days remaining, and i am still left running after Standard bank.
I know they will do nothing, pathetic bank that they have proven to be. Am just hoping the Ombudsman is able to take actions.
10 days since I logged a complaint with the Ombudsman, and Standard bank is still sleeping. They think I am going to just leave this. But the ombudsman says law is they are permitted 20 working days before office of Ombudsman can intervene. 10 days remaining, and i am still left running after Standard bank.
I know they will do nothing, pathetic bank that they have proven to be. Am just hoping the Ombudsman is able to take actions.