Standard Bank took insurance on my behalf without consent and took my money!

Item: Standard Bank
Rating: 1
Author: Tammy M

Standard Bank decided to add insurance to my vehicle finance without my consent. They claim to have sent me emails requesting confirmation of my insurance which I have never received. I have asked for proof of this to no avail. I have sent confirmation of my insurance and requested acknowledgement of receipt, again with no response. Taking money without one's consent is THEFT. Spent 40 minutes on the phone, on 2 separate occasions with them, went to the branch (where there were 10 other people expressing their disappointment with the level of service they receive from this bank). Appears to be a trend with this bank.

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Replies (1)

Standard Bank's replyOfficial

04 Sept 2021, 04:55

Hello Tammy Moodley

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply04 Sept 2021, 04:55

Official