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Sandra N
1 reviews | Active since Aug 2022
01 Sept 2022, 13:03
Standard bank took 3 weeks and never approved my personal loan
I app**** for a personal loan with standard bank internet banking which was approved after 7 days the first application got expired Vally asked me to reapply again which i did and this time he assigned Marais Mariette to help me but the rep**** came back negative and said they couldnt get hold on my employer i even submitted letter of employment confirmation still refused to release my funds she then say i must go and do in branch application which i did but the consultant told me it was declined . How can you declined my loan without calling my company Marais Mariette and the team Leader Vally are ***** no one ever called my work moreover my HR didnt receive no call from standard bank . On my transunion report says i have a loan with standard bank which i dont please release my funds or clear me from your **** report so i can apply with another bank . Stay away from standard bank how can i apply for a loan in Jhb and the send my application to those wicked unproffesional people Vally and Marais mariette in Limpopo i am so ****ed off
Helpful (0)
Replies (12)0
Replies (12)
Standard Bank's replyOfficial
01 Sept 2022, 13:08Dear Sandra
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2022, 13:08
Official
Dear Sandra
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Sandra N's updateReviewer Update
01 Sept 2022, 13:13I am just coming from the branch and the consultant who helped me says Marais Mariette left a note under that they couldnt get hold of my HR which i a big lie i even submitted letter of employment confirmation that carries HR direct line but no one phone to confirm all what she could do was to leave a note under my application now i cant get a loan anywhere since it says i have a loan with standard bank already i will like my loan approved and my fund released today. Its been 3 weeks no feedback when i personally qualify for this loan
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Sandra N's update01 Sept 2022, 13:13
Reviewer Update
I am just coming from the branch and the consultant who helped me says Marais Mariette left a note under that they couldnt get hold of my HR which i a big lie i even submitted letter of employment confirmation that carries HR direct line but no one phone to confirm all what she could do was to leave a note under my application now i cant get a loan anywhere since it says i have a loan with standard bank already i will like my loan approved and my fund released today. Its been 3 weeks no feedback when i personally qualify for this loan
Standard Bank's replyOfficial
01 Sept 2022, 13:29Hello Sandra
Thank you for getting back to us.
We will be taking a closer a look and will get back to you shortly.
Thank you for getting back to us.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2022, 13:29
Official
Hello Sandra
Thank you for getting back to us.
We will be taking a closer a look and will get back to you shortly.
Thank you for getting back to us.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
SN
Sandra N's updateReviewer Update
01 Sept 2022, 13:41I need my loan approved today i cant be going to pillar to post because of your unprofessional consultant my application was handle with too much of ****** hence i will be report this to the legal department . Vally.Mothlobuka dont supposed to be a team leader wen my first application that got expired he was the person that phone me to do a new one yet when ahead and declined my loan how on earth does letter of employment confirmation don't work when it is one of standard bank requirements . I am so ****ed to the cord and i cant commit suicide when wasting my time for 3 whole weeks i needed this money to renovate my house
which was damaged my fire stay away from Standard Bank
which was damaged my fire stay away from Standard Bank
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Sandra N's update01 Sept 2022, 13:41
Reviewer Update
I need my loan approved today i cant be going to pillar to post because of your unprofessional consultant my application was handle with too much of ****** hence i will be report this to the legal department . Vally.Mothlobuka dont supposed to be a team leader wen my first application that got expired he was the person that phone me to do a new one yet when ahead and declined my loan how on earth does letter of employment confirmation don't work when it is one of standard bank requirements . I am so ****ed to the cord and i cant commit suicide when wasting my time for 3 whole weeks i needed this money to renovate my house
which was damaged my fire stay away from Standard Bank
which was damaged my fire stay away from Standard Bank
Standard Bank's replyOfficial
01 Sept 2022, 13:52Hello Sandra
As advised previously we are looking into your complaint and will provide feedback.
As advised previously we are looking into your complaint and will provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2022, 13:52
Official
Hello Sandra
As advised previously we are looking into your complaint and will provide feedback.
As advised previously we are looking into your complaint and will provide feedback.
Kindest regards,
Standard Bank Hello Peter Team
SN
Sandra N's updateReviewer Update
01 Sept 2022, 14:59Can someone please attend to my complaint this is 3 weeks now and no one from Standard bank seem to be helping , Please kindly provide an explanation to why my loan application has been delayed for 3 weeks and no one seem to be helping
SN
Sandra N's update01 Sept 2022, 14:59
Reviewer Update
Can someone please attend to my complaint this is 3 weeks now and no one from Standard bank seem to be helping , Please kindly provide an explanation to why my loan application has been delayed for 3 weeks and no one seem to be helping
Standard Bank's replyOfficial
01 Sept 2022, 15:20Hi Sandra
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Standard Bank's reply01 Sept 2022, 15:20
Official
Hi Sandra
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
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Sandra N's updateReviewer Update
01 Sept 2022, 15:36Okay i will be waiting its been 3 weeks now going through the same thing everyday , thank you
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Sandra N's update01 Sept 2022, 15:36
Reviewer Update
Okay i will be waiting its been 3 weeks now going through the same thing everyday , thank you
Standard Bank's replyOfficial
01 Sept 2022, 15:41Hi Sandra
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Sept 2022, 15:41
Official
Hi Sandra
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
SN
Sandra N's updateReviewer Update
01 Sept 2022, 15:45Okay thank you
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Sandra N's update01 Sept 2022, 15:45
Reviewer Update
Okay thank you
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Sandra N's updateReviewer Update
02 Sept 2022, 07:23Good morning
I am still waiting for feedback regarding my application i will appreciate if someone attend to my complaint today and process my application please
I am still waiting for feedback regarding my application i will appreciate if someone attend to my complaint today and process my application please
SN
Sandra N's update02 Sept 2022, 07:23
Reviewer Update
Good morning
I am still waiting for feedback regarding my application i will appreciate if someone attend to my complaint today and process my application please
I am still waiting for feedback regarding my application i will appreciate if someone attend to my complaint today and process my application please
Standard Bank's replyOfficial
02 Sept 2022, 07:58Hi Sandra
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply02 Sept 2022, 07:58
Official
Hi Sandra
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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