GS
Gerherd S

1 reviews | Active since May 2018

06 May 2018, 12:58

Standard Bank too fewell service agents Greenstone

Standard Bank Greenstone. 2 staff at enquir and service consultants Sunday 5 May at 11.30. Served 6 clients in an hour. Then advised bank offline. Im there to collect a card that took over an hour to order the previous weekend. Another guy in queue behind was there day before for 1 hour 40 mins. Unacceptable.

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Replies (2)
Standard Bank
Standard Bank's reply07 May 2018, 09:19
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply08 May 2018, 09:45
Official

Dear Gerherd Snyman

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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