Standard Bank too busy to attend to customers

I have been a Standard Bank customer since 1985. Their service was great for a large number of years. However the quality of service has been on a decline over the last few years. Considering my long relationship with Standard Bank, I had been hoping that the service would improve. It has not. Standard Bank is experiencing high call volumes resulting in delayed responses. I battle to get routine statements on my home loan account - waiting months for response, with the same message "we are experiencing high volumes". On 13 August 2022, I went into the Standard Bank branch in Carletonville to withdraw the funds from my marketlink account and close my account. I tried to first draw the funds from the ATM but that was not successfull. I then went inside the bank and after waiting over an hour in the queue, I was helped by Amaxwell. I told him that I want to withdraw the funds from my marketlink account and close my marketlink account. He did something on his computer and told me that I can now go and draw the funds from the ATM. I enquired if my account will then be closed after I withdraw the funds as I want to close my marketlink account. He seemed unsure. I then went and drew what I could from my marketlink account. I want to now confirm that my account is closed. However, I am frustrated and do not want to go and wait in the long queue inside Standard Bank just to find out. Standard Bank, when you get a chance, please get back to me to confirm that my marketlink account is closed. Your can keep the remaining funds in the account. I will also be looking to move my home loan away from Standard Bank to help you alleviate your high call volumes. After 37 years with Standard Bank, a sad day for me.