Standard bank ****tiest customer service ever

Had the ****tiest experience ever and I am not leaving it there. Called customer service yesterday 14.06.2019 @ 10:27 lady helping put me on hold for almost 15 min I wanted transfer from savings to access account and she said it was done and deducted early redemption. The very next day 15.06.2019 @11 my money was still not in and I contacted customer service that my money still wasnt reflecting after an hours wait my airtime finished and I had to wait another 30min for someone else to assist, that person also made me wait another 30min for ****ty service and money still not paid in. I was put on hold just to be transfered to someone who made me hold for 20min and then ended the call and still no money. Im ****ed and have no money because of STB **** service and surely wont leave it here. I will definitely go to the ombud and change to another bank with effect monday.