1 reviews | Active since Jun 2025
Standard Bank THREATS
I was a recipient of *****ulent activity that took happened on my credit card in November 2024. My banking app was hacked and the perpetrators transfered funds from my credit Card into my savings account, from savings account into a discovery account. I got In touch with the ***** department immediately and they told me that they are blocking the card and are on the line with discovery. This has been a nightmare and has caused me and my family stress and sleepless nights I have been a good customer to the bank for many years. I was told it will be investigated. long story short after many emails and calls I was basically threatened and told that I will be given 2.weeks to make a decision as they agree and found that it was ***** committed on my account but they can't do anything and I must pay 50% of the amount that was *****ulently taken. I was told that my app was. On my cell was compromised and that the bank is in the clear. They wanted and told me. In no terms that if I try to go out and get legal assistance they will cancel the so called goodwill offer. I asked what can I do in 2 weeks as they had taken 3 month to get back to me. I was Told that they will allow. Me. To go to the ombudsman. Which I did but was a total waste as I think they work hand in hand. I gave them various reasons and asked then various questions as. Was told that the bank is in the clear. I asked. About EAP. LIMITS, I MEDIATED CALL TO THEN TO STOP THE TRANSACTIONS, BANK INSURANCE,.. Was. Told I need to sign and agree to the goodwill or pay the full amount taken. They managed to stop a small amount and transfer that back to my account but that amount was nothing compared to the ****** amount. I have asked them how it was possible that my limits could change in the very same month from a very minimum amount to the exorbitant amount that was transferred out of my account, the response was that I accepted the goodwill and the case is closed. As an innocent individual can a bank hold a customer to. Ransom like this. I have everything in black and white and this is not the end. I have had to make payment to keep. My name Clear but I have decided that I am going to go social in every way possible. I asked to be contacted by the bank and credit card department as they also. Debited my account when this was being investigated. No response. But they want me to pay this *****ulent transaction. They agree and say monies were transferred out from my standard bank account to discovery account and from discovery to an absa account.. This the bank can see and yet they want an innocent client to suffer and the ********s who's account Details were shown on the transactions a get away..
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
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This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
