STANDARD BANK: THIS IS THE ****PEST SERVICE EVER!

If I could rate ZERO stars or even Minus stars I would. I made a complaint exactly a week ago about home loans who have not cancelled a request for a co-lender to be removed from my bond. The request got cancelled and then a day or two later the cancellation request was back in place. YOU offer an access bond which I cannot ACCESS because you cannot do your jobs properly. I had to stand in a queue for 2 hours during a COVID pandemic to apply for this cancellation and was told it would be done with 48 hours - it is now almost a MONTH later

I would like a senior manager to contact me in this regard. I am sick and tired of spending my money to hold on the line for your staff who are safely working from home! This is ridiculous? I do not want a reply to this to say it has been escalated or that it is still in progress I want this to be sorted out!

Your Slogans DO NOT MATCH YOU SERVICE LEVELS

1991 - "Looking ahead so you're not left behind" - CLEARLY I am left behind, one month later I still cannot access a service that your bank offers

1993 - "With us you can go so much further" - I am standing still right now!

2000 - "Simpler. Better. Faster." - 2 Hours in a queue, multiple 30 minute phone calls. 2004 - "Inspired. Motivated. Involved." - so involved no one bothers to even call me

2009 - "Moving Forward" - not sure who is moving forward here?