Standard bank , THIS IS NOT STANDARD ITS PATHET

After 3 weeks of trying to get my car ownership documents, I am no further than when I began. You can call the helpline, which is automated, it requires you to say a word that describes your problem, it does not recognize what I say and puts me through to another department. When I managed to get through, my case was referred to legal. It is IMPOSSIBLE to contact Legal. There is no one that can do it. Not even Stsnadard bank employees. I found an email address homencar@sta... after two weeks they still have not communicated they have my document or will send the document. In the last email, it seems the person did not even read my email , but responded with a standard reply, pushing the problem to someone else. This is very very frustrating and very very poor service from standard bank.