FF
Francois F
1 reviews | Active since Sept 2020
20 Sept 2020, 07:05
Standard Bank *******
Standard Bank Silverton the most pathetic bank in SA. I deposited my rent which is due today. ATM said "invalid notes" but never refund the money. I rude employee refuse to help me. Call the 0800 no and must now wait 7 days. Can you please explain that to my landlord? The bank employee suddenly appear and said I must stand aside. He helped another client knowing the ATM are faulty. I smell a rat. Fix this. Tomorrow I will visit the uaeless branch. I have to deposit money again tommorrow. How the can I trust your ATM's? Fix it!!!!!!! My money, why must me as be client be punished because of a useless bank.
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Replies (2)
Standard Bank's replyOfficial
20 Sept 2020, 23:46Hello Francois,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply20 Sept 2020, 23:46
Official
Hello Francois,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
08 Oct 2020, 17:13Dear Francois Ferns
Thank you once again for posting your comments.
We have picked up that this matter has been attended to by our Social Media team and has been addressed.
Kind regards
Complaint Resolution Centre
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***
Thank you once again for posting your comments.
We have picked up that this matter has been attended to by our Social Media team and has been addressed.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 Oct 2020, 17:13
Official
Dear Francois Ferns
Thank you once again for posting your comments.
We have picked up that this matter has been attended to by our Social Media team and has been addressed.
Kind regards
Complaint Resolution Centre
***
***
Thank you once again for posting your comments.
We have picked up that this matter has been attended to by our Social Media team and has been addressed.
Kind regards
Complaint Resolution Centre
***
***