Standard Bank *******

I am extremely disappointed in the service received from Standard Bank Debt Management Department. My parents opened a student account for me in the early 2000's and forgot to close it when I graduated. For years the account was charged a monthly fee and ran into overdraft and then they started charging interest. When I found out in November 2019 the balance due was around R 2 200 and I immediately called and stated my case that I was unaware of this account still being open and accruing all these fees. The lady I spoke to said that she had spoken to management and because they could clearly see that I had never used the account they would request the fees get written off and the account closed.

Naturally the account was not closed and so I called again around April 2020 and once again was told that the account would be closed and I wouldnt have to pay. Last week I received another statement showing the charges have accrued to R 5 400!!! If I had known that this would happen I would have paid the R 2 200!!!!!! When I called the call centre I got through to a useless gentlemen whos "working from home" (the latest excuse and reason for disgusting service in South Africa) and that there is no manager I can speak to and I must just pay the amount due.

This is absolutely unacceptable and I am so glad that once this is over I have no further ties to this bank that takes from people regardless of their knowledege and affordability.