Standard Bank Thibault Square Branch - Awful Service

Standard bank (Thibault Square branch in my case) has such poor service for international clients (and from other reviews even SA ones) that it's hard to put into words. I have a professional account with them that I pay over R200 a month for. I was told I'd have access to private bankers all the time.

I message the bankers, I email everyone (bankers, prestigebanking, ibsupport) and the response time is incredibly slow. In fact, you lucky if you even get a response. I've recevied more out of office responses from my private bankers than I have actual responses to my queries.

My banker on whatsapp actually reads my messages and doesn't respond. They apologise way after and say they'll respond at a certain which they never do.

Seriously, to anyone considering banking with standard bank give them a miss. My accounts have disappeared from my mobile app and I can't get online either and this situation has been ongoing for a month now. I don't even want to think what would've happened to me if I didnt have a bank account in the country I'm living. I would've been stranded.

And my 24/7 private bankers just doesnt seem to want to resolve my situation. You have to actually beg them for basic s****s of assitance.

Avoid this bank like the plague.