Standard Bank Theku Plaza Stinking Service Ever!!!!

I have had a terrible service at Standard Bank at Theku Plaza branch in Newcastle KZN. On Monday, i called the call centre inquiring about whats required when you need to open an account. I was told that i need to come into the branch with an ID, Proof of residence and an activation fee of R50. Day before yesterday, i came into the branch with the documents and at 12 pm after queuing for more than two hours; i was told that by a lady who was working alone at the consultant's cubicles that she wont be able to help us as she is going for a meeting and she is not coming back so we should come back the following day. I was puzzled that after spending two hours of my time and using money to get to the bank, there is no apology and once she leaves for a meeting it means that the bank is no longer operating for the rest of the day. I then came back yesterday for the same issue (opening a new bank account), I was at the bank by 9am and at 12pm i was called in to be assisted by the same lady (unfortunately i was furious even didnt notice her name) and could not help me as an account is activated with R100 and not R50 as per your call centre agents and she told us that she will no longer help the rest of the people who were still waiting for assistance as she is moving to do other tasks and no one will be left the consultant's cubicles so people should come back the next day. It means i have wasted two days transport money to your bank without assistance and without a valid reason and the services stops as she pleases in that branch. I need explanation as to how am i going to get help, is the head office aware of the poor service we get here, how am i going to get compensated for my wasted money and time? I have never stayed that long in a bank to try and get assistance on a simple thing as opening an account and i have never seen a bank with one consultant that keeps on reminding us that whatever she is doing is not her job so she dumps us as she pleases. Seems like good customer service is not practiced and it is thought that we dont know customer rights as per NCR.

I need answers and action on this matter, if not helped then i shall take it up the Ombudsmen.