Standard bank the you can not trust

On the 16th Of May I called the bank requesting a new bank card after the bank had deactivated my internet banking without my permission anyway I requested that they deliver the card at standard bank in Bluff (Durban) the lady that was helping me said it will take 5 working days for them to deliver the card and I waited 5 days nothing from standard bank and I called them again on the 22nd may and the lady I spoke to said the card was to be delivered in Newcastle and Newcastle branch was closed I then request the to fast track it as I didn’t have a card and I wanted to use it. She said the branch in bluff was closed which was impossible coz i was at the bluff branch on the 15 of May. I then requested for them to deliver the card in galleria mall, the lady then suggested that I go to the bank and they will give me a debit card in a meantime but the card they gave me was not swapping at all I called them again on the 27th to check what was going on with my card they said on the system they have the card as to be delivered in bluff and the bluff branch is closed so now it been weeks and I still don’t have a bank card I can’t use internet bank and still no word from standard bank and if it wasn’t for COVID 19 I would have move to another bank by now clearly standard bank doesn’t care about their customers