SG
Stephen G

1 reviews | Active since Aug 2016

14 Jun 2023, 16:11

Standard bank the worste

The absolute WORST banking experience I have ever experienced, wish a 0 star was an option. I opened up a cheque account about 2 months ago, purely for savings. I was promised the moon and the stars when I opened it up at milnerton branch. I was told that online banking would be efficient and effortless.. was I in for a surprise! I opened this account for savings purposes, after transferring R100 000 to the account from my OWN discovery account, I noticed that my account has been blocked and cannot transact from this account. I mentioned to the consultant that I will be transferring large amounts for savings purposes. Now with a blocked account I wnt into the milnerton branch, very useless experience once again.. they requested that I send a certified proof of payment which has to be police certified via stamp and send it of to online*****opssa.co.za. After this procedure I called ***** department and now I'm told my discovery bank must verify this payment... how do you expect me as a client to get 2 banking entities to talk to each other? I am FED-UP and want this sorted ASAP

0
Replies (4)
Standard Bank
Standard Bank's reply14 Jun 2023, 16:14
Official
Hi Stephen

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
SG
Stephen G's update15 Jun 2023, 11:49
Reviewer Update
It has now been 3 days since my account has been blocked, and the only response I have is an standard bank automated reply bot... Disgusting service! I want this matter resolved as I need to pay for a scheduled course by end of today!
Standard Bank
Standard Bank's reply15 Jun 2023, 12:05
Official
Dear Stephen 

We will follow up with our team.

We will be in touch with further feedback.

Thank you

Kindest regards, Standard Bank Hello Peter Team*** 


Standard Bank
Standard Bank's reply19 Jun 2023, 15:12
Official
Hi Stephen

Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***