Standard bank the worst service. Empty promises. No assistance. Do not look after their customers

Item: Standard Bank
Rating: 1
Author: Madeleen G

On the 19 April I requested our home bond insurance policy documentation. Got no feedback, assistance or service from Standard Bank. I complained about it on hello peter on 12 May. I got some reaction from Standard Bank stating that they are comitted to assist. What a joke. Received an email from them requesting my personal details to assist. And...... again nothing. Its been over a month now. I need one policy document. Why is it so hard just to send it to me. Standerd Bank received my request 3 times with all my information to get the documentation I need. I many times should I complain and beg just to get a document from them.

They will probably reply to this complaint and apologize for the inconvenience. Standard Bank...dont Apologise on this message... just do your job and send me my document as requested weeks ago.

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Replies (1)

Standard Bank's replyOfficial

22 May 2021, 22:24

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)

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Standard Bank's reply22 May 2021, 22:24

Official