Standard bank the worst in customer service.

The bank closed about 100 branches and one branch is dedicated to people living around the same area. Boksburg branch services about 13 suburbs. On the 4th Jan 2021, I was in a queue for 2 hours coz the app doesn't have the option I wanted. After 2 hours we were told that their systems were down nationwide. The system will be down coz its overwhelmed by high numbers of people needing assistance. It's Covid time and Standard bank still doesn't see the need for reopening some branches to make it easier for their customers. Their service is the worst in the banking sector in South Africa. Shame on you..