Standard Bank the Worst in customer protection.

I went to the autobank at Standard Bank Somerset West Mall branch to draw funds from my Chinese Banking account. The automachine cancelled the transaction due to a technical error. I went back a few hours later to try and draw cash again only to see that the money in the account was gone. The first transaction showed as completed. I went into the branch the following morning to ask for assistance and to get my money back. I was met with unhelpful and uniterested staff. They told me their machines had balanced for the day before and there was nothing they could do to assist. I was advised to contact the Bank of China...….Really?? The amount of money involved is substantial at R6900 so its not so easy to just write it off. I sent emails to David Kershaw and Aletta Rosenkranz requesting video footage and confirmation of the reports to show the transaction was successful, but have had no response. I was also told to expect a call from Saswitch, which of course never happened I am shattered at the loss of money and the fact that the is no recourse for me. Regards Melanie