Standard bank the worst customer service bank ever.

I have been given the run around just to get one simple question answered. Spoke to Kosana that did not know what I was saying and cancelled my credit life protection policy on my credit card. Which he should not have done. I then asked to speak to a Team leader, spoke to Flora the Team Leader. The line cut. I called back and she has left. So now I am sitting with an unanswered question and a credit life protection policy canceled. Which is not what I wanted. I need someone to sort out this mess. I don't understand why standard bank departments does not communicate amongst them leaving their customer to do all their work. . I have been retrenched and standard bank has covered me for 6month for my credit card.. Howmuch and how long they covering me for was another issue that I was truggling to get out of your consultants. Atleast I know the answer to those questions. Anyway, I need to know the following. 1. Why am I still getting emails to pay debit orders on my credit card after standard bank said they will cover the credit card for 6 months. The lady told me to call standard bank to cancel the debit order.. Why should I do that as the customer.. Why is this not included in the internal process.. I anyway called and apparantly they cancelled the debit order. Will this effect my credit profile in any way. I am not even sure that this is the correct process to follow? 2. Why am I still being debited on my credit card for financial charges and my credit life insurance premiums. Is this not covered aswell.

I need this questions answered. I need to know what is happening on my account.